An ombudsman provides enhanced communication and initial problem solving to potential complaints and questions concerning real estate related transactions and relationships. Involving the Ombudsman begins with a phone call or written inquiry.

The Ombudsman is not an attorney. Any information shared via the Ombudsman should not be used as a substitute for advice from legal counsel. The Ombudsman will not act as a mediator but may recommend mediation if the situation warrants it and assist in identifying a mediator if the parties are willing.

Requesting Ombudsman assistance does not preclude any party from filing a formal complaint. Once a formal complaint is filed, the Ombudsman process will cease. The Ombudsman may not be called upon to testify or otherwise provide witness in any subsequent ethics, arbitration, or mediation proceeding.

Should you have any questions about the Ombudsman Program, please contact Paula Tansey at ptansey@tcsr.realtor or call 610-560-4800.